WV HB2502

Internet and telecommunications providers must automatically credit customer accounts when service is interrupted for more than 5 days (120 continuous hours) for reasons within the provider's control, with credits proportional to the days of disrupted service

Civil penalties range from the cost of one month of service to $5,000 for providers who fail to issue required credits, enforceable by the Attorney General

Providers must submit monthly reports to the Attorney General's Consumer Protection Division detailing the number of customers receiving credits, total dollar amount of credits, and geographic scope of qualifying outages

Reports submitted to the Attorney General are confidential but may be used for data analysis and consumer protection purposes

Mobile service disruptions are exempt from these requirements