WV HB5152

Prohibits public utilities from terminating or disconnecting residential service for nonpayment during a state of emergency declared by executive order, provided the customer enters into a deferred payment agreement

Requires deferred payment agreements to allow customers to pay past-due amounts over a period at least equal to the duration of the emergency, with no down payment, late fees, or penalties required

Mandates utilities restore service to any residential customer within 48 hours if terminated during the state of emergency

Extends disconnection protections for 180 days after the emergency ends for customers who experienced financial hardship due to the emergency

Requires utilities to notify residential customers of these protections via bill statements or electronic transmission and make reasonable efforts to contact affected customers about payment agreements